Terms & Conditions

Check-in

Check-in is available from 3 PM to 8 PM.

Arrival details

Guests must provide their estimated arrival time at least 48 hours in advance.

Arrivals after 8 PM

Check-in after 8 PM incurs an additional charge of MXN 1,500, payable in cash upon arrival.

Check-out

Check-out is at 12 PM (noon) for all rooms and residences.

Late check-out

For a requested late check-out of one additional hour or more, a charge of MXN 1,500 applies per occupied room or residence.

Late departure schedule

Late departure time: 12:30 PM. Late departure fee: MXN 1,500.

Promotional rates

Promotional rates are non-refundable under any circumstances.

Standard rates

Standard rates are refundable. A full refund is available for cancellations made free of charge at least 25 days before the scheduled arrival date.

No-show

The full reservation amount will be charged in the event of a no-show.

Early departure

The full amount for all remaining unused nights of the reservation will be charged.

Payment at booking

Full payment is required at the time of booking. If payment cannot be processed, the reservation may be cancelled.

Payment before arrival

Payment for the entire stay must be received 48 hours before check-in.

Security deposit

An additional security deposit equivalent to one night's stay or 30% of the total reservation will be requested on your credit card at check-in.

Payment details held as a guarantee

After check-in, the payment system will retain your banking details as a guarantee against partial or total damage to amenities and facilities inside or outside Casa Margarita's rooms and residences.

Accepted payment methods

American Express, Visa, MasterCard, and cash are accepted for reservations and payments for damage to the property or its facilities.

Currency

All prices are displayed in Mexican pesos (MXN).

Taxes

The final price shown at the time of booking includes all taxes. Your booking confirmation will include a breakdown of the room rate and taxes.

Service charge

No service charge applies.

Guest names

The full names of all guests must be provided when making a reservation through Casa Margarita's booking platform or any accommodation platform.

Identification

All guests must be registered at check-in and present valid official identification. Accepted identification consists of a valid passport or Mexican INE identification card.

Maximum occupancy

Each room and residence accommodates a maximum of two adults overnight. Guests must not exceed the permitted occupancy.

Age policy

We welcome guests over the age of 13.

Visitors and noise

Visits to the residences and publicly accessible facilities are permitted until 10 PM. Music and other activities must be kept at a moderate volume until that time. Loud or disruptive noise must be avoided.

Respect for our team

Please treat all Casa Margarita staff with respect and dignity, both in person and in digital communications.

Care of property

Amenities, linens, artwork, equipment, and other room items must not be removed. Retained banking details will serve as a guarantee if this rule is breached.

Damage and loss

Guests are responsible for paying for any damage or loss they cause to the property.

Reporting damage

Any damage or malfunction observed within Casa Margarita's property or facilities must be reported to the Hospitality team or property security.

Use of towels

Please use towels for drying yourself, not for general cleaning. If an accident requires cleaning, notify the Hospitality or housekeeping team immediately.

Pets

Pets are not permitted in Casa Margarita's rooms or residences.

Smoking

Tobacco, cigarettes, and electronic cigarettes are prohibited throughout the property. A cleaning charge of USD 278 (MXN 5,000) will apply if smoking is detected on the premises.

Prohibited activities

The use or sale of drugs and narcotics, human trafficking, and prostitution are strictly prohibited in rooms, residences, and throughout Casa Margarita's premises. Any such activity will be reported immediately to the relevant authorities.

Internet

Complimentary Wi-Fi is available in all rooms.

Valuables

Each room and residence has an individual safe. Casa Margarita is not responsible for the loss or theft of belongings that have not been secured in the safe or, where applicable, reported to or registered with the Hospitality team.

Housekeeping

Routine housekeeping begins at 10:30 AM.

Do not disturb

If you do not wish to be disturbed for room cleaning, please place the appropriate sign on your door.

Laundry

Laundry service is not available.

Our Philosophy

At Casa Margarita, we believe small actions can make a meaningful difference.

Linens & Energy

To help care for the environment and conserve energy, linens are washed and changed every third day during your stay.

[Offer name]

Offer details

[Enter the discount or benefit.]

Booking period

[Enter the dates during which the offer can be booked.]

Stay dates

[Enter the dates eligible for the offer.]

Eligible accommodations

[Enter the applicable rooms, residences, or accommodation categories.]

Booking requirements

[Enter the booking channel, promotional code, minimum stay, or other requirements.]

Conditions & exclusions

[Enter restrictions, excluded dates, availability conditions, and whether this offer can be combined with other promotions.]

Payment & cancellation

[Enter the payment and cancellation conditions applicable to this offer.]